Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Is your company legit?
Yes, PureLabs is a legitimate business dedicated to providing high-quality products for research purposes. We are committed to customer satisfaction and transparency in all our dealings.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. For specific details on pricing and bulk order discounts, please contact our customer support team.
Do you offer free samples?
We do not offer free samples. However, we strive to provide high-quality products at competitive prices.
Where are you located?
Our business is based in the United States. For more information on our location or to get in touch with us, please visit our Contact Us page.
Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping options in the future.
Do you ship to APO/FPO/DPO addresses?
Yes, we can ship to APO/FPO/DPO addresses. Please ensure the correct address format is used during checkout.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, PayPal, and other secure payment options. For a full list of accepted payment methods, please check our Payment Information page.
What is the shelf life of your products?
The shelf life of our products varies depending on the specific item. For detailed information, please refer to the product description or contact our customer support.
Are your products tested for purity?
Yes, all our products undergo rigorous testing to ensure they meet the highest standards of purity and quality. Certificates of Analysis are available upon request.
Can I return or exchange a product?
We have a comprehensive Return and Refund Policy in place. If you need to return or exchange a product, please review our policy and contact our customer support for assistance.
How can I contact customer support?
You can contact our customer support team through email or phone. Visit our Contact Us page for detailed contact information.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on the courier’s website.
What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery time, please contact our customer support. We will work with the courier to resolve the issue as quickly as possible.
Do you provide documentation for customs clearance?
Yes, we provide all necessary documentation for customs clearance to ensure smooth processing of your order. Please contact us if you have any specific requirements.
How can I update my shipping address after placing an order?
If you need to update your shipping address after placing an order, please contact our customer support immediately. We will do our best to accommodate your request if the order has not been shipped yet.
Can I cancel my order?
Orders can be canceled within a limited time frame after placement. Please contact our customer support as soon as possible if you wish to cancel an order.
Do you offer promotional codes?
Yes, we offer promotional codes from time to time. Please sign up for our newsletter or follow us on social media to stay updated on our latest offers.
Is my personal information secure?
We take the security of your personal information very seriously. Our Privacy Policy outlines how we collect, use, and protect your data. Please review it for more information.
Can I purchase products for personal use?
Our products are intended for research purposes only and are not for personal use or consumption. Please ensure you comply with all local laws and regulations when purchasing our products.
For any other questions or concerns, please feel free to reach out to us. We are here to help!
