Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Hours of Operation:
Our shipping hours are from 9 am to 5 pm Pacific Time, Monday through Friday, excluding federal holidays.
Alternatively, you can navigate to “My Account > Orders“. From there, select “view your order” and your tracking information should be displayed.
Shipping & Handling Times:
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USPS Standard Shipping (3–6 days): Once dispatched, orders are expected to arrive within 3 to 6 days.
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USPS Express Shipping (2–4 days): Once dispatched, orders are expected to arrive within 2 to 4 days.
Please note that orders placed on weekends will be shipped on the next business day. Due to payment processing and dispatch times, shipping may take an additional 24 to 48 hours.
Shipping Destinations:
Currently, we ship only to U.S. domestic territories.
Order Tracking:
An automated email with tracking information will be sent upon dispatch. If you do not receive this email, please check all your inboxes, including spam. If you still cannot locate your tracking information, contact us.
Order Cancellation:
All orders are held for one hour to allow for modification or cancellation. After this time, we cannot guarantee that we will intercept an order for cancellation. To request a cancellation, send us a message.
Incorrect Address:
Entering the correct address is the customer’s responsibility.
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Payment Pending Orders: Can be modified by navigating to “My Account > Orders.”
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Processing Orders: Can request an address change here.
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Complete Orders: May not have their addresses modified.
Tracking Information Not Received:
If you have not received tracking information, please check all your inboxes, including spam. If you still cannot locate your tracking information, contact us.
Tracking Information Not Updating:
Couriers can lose track of packages, but that does not mean they are lost for good. It may turn up if we give it enough time. If a domestic package does not update for over 7 days, please contact us.
Package Not Delivered or Delayed:
If the courier claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom. If the courier claims the package was delivered correctly, please wait at least 7 days for the package to turn up. If it does not turn up, please contact us.
Late Packages:
Packages are late more than 25% of the time due to the courier. Once a parcel leaves our fulfillment center, USPS has full control of delivery times, and there’s nothing we can do about it, unfortunately, and we cannot refund the shipping cost.
Damaged, Incomplete, or Missing Items:
Please note, all orders are documented and photographed prior to shipment to avoid fraudulent claims. We must be notified within 7 days of the delivery date for any of the following issues. Please have photos of your product and packaging ready before you submit a claim with us.
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Missing Items: If an item is missing, please contact us immediately. Once verified, we will ship the missing item(s).
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Wrong Items: If a wrong item is received, please contact us immediately. Once verified, we will ship the correct item(s).
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Damaged Items: All items are shipped securely and in a manner that ensures safe arrival. If this is not the case, please contact us immediately with photographic evidence. Once adequately verified, we will ship a replacement.
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Defective Items: Claims of defect, including incorrect weight, are taken very seriously. For incomplete or incorrect orders, please contact us immediately.
